Professional Summary

Bilingual Finnish/English software engineer currently at Aplicom Oy (2019–Present). Background leading teams and customer operations in telecommunications and staffing before transitioning to software. Passionate about shipping reliable software, learning in public, and writing about the craft.

Core Skills

• Information Technology · Customer Service · Team Management
• Languages: Finnish (Native/Bilingual), English (Professional), Swedish (Elementary), French (Elementary)

Certifications

• Information Technology Examination
• Europass Mobility

Experience

Software Engineer · Aplicom Oy · Jyvaskyla, Finland · Aug 2019 – Present

• Deliver embedded/telematics software features and improvements (details redacted; add selected highlights here).

DevSecOps Student (Training) · JAMK University of Applied Sciences · Apr 2019 – Jul 2019

• Public employment & business services program focused on secure SDLC and ops practices.

Team Supervisor · ManpowerGroup Solutions · Jun 2016 – Oct 2018

• Led teams in customer operations; coached performance and quality.

Customer Service Operation Coordinator · ManpowerGroup Solutions · Jan 2016 – May 2016

Team Supervisor (Substitute) · ManpowerGroup Solutions · Jul 2015 – Dec 2015

Customer Service Operation Coordinator · ManpowerGroup Solutions · Feb 2012 – Jun 2015

Telemarketing Agent · DNA Kauppa Oy · Aug 2010 – Jan 2011

Archivist (Fill-in) · Pohjois-Karjalan sairaanhoito- ja sosiaalipalvelujen kuntayhtyma · Jul 2008 – Aug 2009

Education

Further Qualification in First-Line Management · Riveria · 2017 – 2018

BBA, Degree Programme in Business Information Technology (Business) · North Karelia University of Applied Sciences · 2008 – 2012

Vocational Qualification in Technology (Electrical, Electronics & Communications Eng.) · North Karelia Professional College · 2004 – 2007